How long does it take to process my order?

• If all items on your order are in stock, the lead time on engraved items is normally around 1 week. Plain items with no engraving are usually fulfilled sooner. If you need something quickly, we'd highly recommend contacting us to check and we'll be happy to advise. Out of stock or certain bespoke/made-to-order items may have a longer lead time - We will be sure to contact you if there is likely to be a longer lead time for your order. If you have a specific deadline (such as a date for your event), please leave a note in your basket before checkout.
  

Are your 'in stock' items all available at your showroom?

• Because of the vast amount of choice we offer, we do not carry all items shown at our Gravesend, Kent based showroom. We hold a local stock of core popular products. We highly recommend contacting us to check availibility before visiting to avoid disappointment. Stock levels shown across our range is generally very accurate and in the unlikely event of ordering an item that is unavailable, we will promptly contact you and offer an equivalent or better product of the same type at the same cost (in almost all situations).

Will I get updates on my order?

• Yes, you will! An email confirmation is sent upon ordering, and a further email is sent when your order is dispatched or available for collection (depending on what you chose on checkout).

Artwork for items that have round 'inserts' E.G. the coloured disc you may see in the centre of medals, or on a sports trophy, you can upload most image sizes as a JPG / PNG. Of course, the better quality the image, the better quality print!

For artwork to be engraved (etched) directly on to glass and metal items, images for engraving should be supplied to us as a:

• High quality black and white image file (no greys/shading preferably), or a colour image with little to no shading detail, otherwise it may have to be reworked by us for an additional fee.
• A vector graphic file (EPS/PDF or similar) is always preferred, but a high-resolution JPG or similar image file is also acceptable.
• For our glass awards that can be colour printed, both images and photographs are acceptable, as long as they are large, high quality files. Please note most standard photographs are not suitable for etched glass / metal.

Above all else, don't worry if you're unsure about the artwork you're supplying - We check all of this for you and will always make effort to contact if we need to discuss. For an additional surcharge (POA), we do also offer an artwork redraw service if your original image does not meet our requirements.

For more details and examples, please visit our Artwork Guidelines page here.