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      Help Center

      FAQ

      Ordering

      How long does it take to process my order?

      Do you have all items shown in stock?

      Will I get updates on my order?

      What if I want to change or cancel my order?

      Artwork / Logos

      What format do you require when uploading artwork with my item(s)?

      Do you provide a preview (proofs) before engraving?

      Can I request a stock design engraved with my order? Such as a wreath engraved with my text? or Birthday Balloons?

      Engraving

      Can you engrave in more than one place on an item?

      Can I choose my own font?

      Can I have colour in the engraving?

      Payments

      Can I pay via invoice on my order?

      How secure are my payment details when ordering?

      Can I pay via cheque or bank transfer (BACS)?

      After-Sales

      If my item(s) arrive broken, or I think they may be defective, what do I do?

      Services

      Can you engrave my own items?

      Can you repair glass and crystal awards / glassware?

      Can I have an item hand-engraved?